Columns

I regret I won’t have time this week to get into the details about how Barack Obama managed to wiretap Donald Trump’s shoelaces or what life was like in Mongolia during the Qing dynasty (1644–1911.)  Please be patient.  I have both subjects at the top of my To-Do list in the coming weeks.  Instead, I must apply for my annual re-certification as a modest and … [Read more...] about March 20, 2017: Being a Modest and Much-Beloved Columnist Can Get Testy at Times

After almost two decades of doing this, you think I would have figured out by now what pushes your hot button.  For example, I wrote recently about good customer service going the way of the dodo bird after I was stiffed in a sporting goods store by a couple of clerks who were obviously too busy talking to each other to pause for a moment and wait on a customer.  Not … [Read more...] about March 13, 2017: Some Random Thoughts on Some Random Subjects

Don’t look now but the initiative to deal with low-performing schools in Georgia has taken a big step toward becoming law.  Last week, the Georgia House of Representatives passed HB 338 by a vote of 138-37.  That is a margin of roughly 73 percent.  (You might want to double-check my figures.  I am, after all, a product of the public education system in … [Read more...] about March 6, 2017: Low-Performing Schools Initiative Takes a Major Step Forward

Sometimes I wonder if good customer service has gone the way of the dodo bird and 8-track tapes.   In a long ago and faraway time, I had responsibility for my company’s advertising.  I used to tell my colleagues that if we got a potential customer to the business with some cute ad and then gave them poor service, we had wasted our advertising dollars.  That … [Read more...] about February 27, 2017: Good Customer Service May Be Going the Way of The Dodo Bird