After a friend told me she had waited three-and-a-half hours recently to get her Georgia driver’s license renewed and then had to deal with a clerk that could have passed for a robot – and an unhelpful one, at that – I thought this to be a typical example of a bunch of government bureaucrats who don’t care because they don’t have to. Where else are we going to go to get our … [Read more...] about October 7, 2013: State Department Of Driver Services Working To Improve Customer Experience