Sometime ago I mentioned the worst customer service and the best customer service I ever received — all in the same week. I reprise the saga because the hero of the story recently and tragically died. To refresh your memory, for a number of years I had done business with a local investment firm. The locals sold the company to a national concern and moved on. I assumed nothing … [Read more...] about April 5, 2010: Jay Shapiro Never Forgot That The Customer Comes First
Columns
March 29, 2010: State’s Tough Choices Should Not Include Governor’s Horsing Around
I have a lot of respect for third-term State Sen. Ronnie Chance (R-Tyrone.) Sen. Chance’s father, Louie, and I grew up in College Park and I know for a fact the young man comes from good stock. Louie Chance is a Great American. Ronnie Chance is also politically skilled enough to tell me pointedly that you and I need to understand how grim Georgia’s financial situation is these … [Read more...] about March 29, 2010: State’s Tough Choices Should Not Include Governor’s Horsing Around
March 22, 2010: College of Coastal Georgia Primed to be a Major Player in the State
Even conceding our state’s seemingly clueless attitude toward understanding the importance of education to Georgia’s future prosperity, our politicians and bureaucrats are going to have a hard time screwing up the College of Coastal Georgia. The institution simply has too much going for it. In the first place, the college is located only a few miles from Georgia’s Golden … [Read more...] about March 22, 2010: College of Coastal Georgia Primed to be a Major Player in the State
March 15, 2010: Just What We Need: More Guns and Less Judges
Senate Majority Whip Mitch Seabaugh (R-Sharpsburg) wants to eliminate a bunch of Superior Court judges in Georgia. Seabaugh says getting rid of 19 judges would save the state $13 million to $14 million. This means we Georgians would then have money available for really important stuff like building Gov. Sonny Perdue’s $9 million horse barn in Houston County and enough cash left … [Read more...] about March 15, 2010: Just What We Need: More Guns and Less Judges
March 8, 2010: Perdue Horsing Around With Budget Proposals
In the midst of one of the worst economic crises in memory, the Georgia General Assembly has to make some extremely difficult financial decisions. I don’t envy them their job. To make their challenge even harder, up pops Gov. Sonny Perdue with some budget add-ons. This time we aren’t talking about concrete fishponds. While teachers are being furloughed, state employees laid … [Read more...] about March 8, 2010: Perdue Horsing Around With Budget Proposals