Sometimes I wonder if good customer service has gone the way of the dodo bird and 8-track tapes. In a long ago and faraway time, I had responsibility for my company’s advertising. I used to tell my colleagues that if we got a potential customer to the business with some cute ad and then gave them poor service, we had wasted our advertising dollars. That … [Read more...] about February 27, 2017: Good Customer Service May Be Going the Way of The Dodo Bird
2017 Columns
February 29, 2017: A Salute to An Olympic Champion and His Pursuit of Excellence
Dr. Melvin Pender, Jr. is a bona fide American hero: An Olympic gold medalist (4 x 100 relay in the 1968 Mexico City Games at 31 years of age); a Bronze Star recipient with two tours of duty in Viet Nam, retiring as a captain after having joined the Army at 17; a college graduate; a member of 11 Halls of Fame, a coach, an author, a motivational speaker, a cancer survivor and a … [Read more...] about February 29, 2017: A Salute to An Olympic Champion and His Pursuit of Excellence
February 13, 2017: Secretary of Agriculture-Designate Perdue Know a Bit About Draining Swamps
You may have read that unusually cold winter in parts of parts Europe as well as drought conditions in the southwest United States have created a severe shortage of broccoli. I cannot say I was grieved to hear the news. I don’t like broccoli and have spent much of my adult life trying to fend off the Woman Who Shares My Name’s fiendish efforts to make me eat it. I … [Read more...] about February 13, 2017: Secretary of Agriculture-Designate Perdue Know a Bit About Draining Swamps
February 8, 2017: Patriots’ Super Bowl Win Highlights Differences in Boston and Atlanta Professional Sports
I don’t mean to go getting all theological on you but one has to wonder if God likes Boston just a tad better than he likes Atlanta, at least when it comes to professional sports. Here the Atlanta Falcons are up 8 points on the New England, nee, Boston Patriots with 3:30 left in Super Bowl LI (after being up 25 points late in the third quarter) and needing only a field … [Read more...] about February 8, 2017: Patriots’ Super Bowl Win Highlights Differences in Boston and Atlanta Professional Sports
February 6, 2017: Some Advice For Two Young People Beginning Their Journey Together
Please allow me a bit of a preamble: Nicholas Sanford Wansley is grandson Number Three chronologically and – pardon a grandfather’s pride – a high achiever. After graduation from the University of Georgia, he entered the teaching profession like his dad. Also like his dad, he is a high school science teacher – he teaches International Baccalaureate Physics – … [Read more...] about February 6, 2017: Some Advice For Two Young People Beginning Their Journey Together